In the following you will find the general terms and conditions (GTC) of Interactive GEM Ltd and Interactive GEM Australia Pty Ltd (in following referred as Interactive GEM). All orders for products or services from Interactive GEM are subject to these terms and conditions, regardless of the route used to place the order. Interactive GEM reserves the right to change these terms and conditions if necessary. It is the customer’s responsibility to review the company’s updated terms and conditions

Version: v1.1.1 from October 1st, 2020

Legal age and consent

By agreeing to these Terms and Conditions, you, the customer, represent that you are at least the age of a legal adult in your country, state or province of your residence, or that you are the age of a legal adult in your state or province of residence and that you have given us your consent to allow underage relatives to use this website and to accept liability for the use of this website by your underage relatives. If you are not of legal age, you may only use the services of Seamless1 and Peptame Products with the involvement of a parent or legal guardian.

Prohibited use of our services and website

3.1. You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any law (including, but not limited to, copyright laws) in your jurisdiction in using the services.

3.2. When using our website, you must not transmit any computer worms or viruses or other code of a destructive nature.

3.3. A breach or breach of any of the terms will result in the immediate termination of your services.


4.1. The products and services presented on our website are a stimulus for you to do business with us. By placing an order on our website, you are making us an offer, which we here at Interactive GEM in Cyprus will accept as soon as we agree to accept your order, process the payment and ship the product to you. You appoint Interactive GEM. to your agent to organize the shipment of the product you have purchased to your chosen destination.

4.2. When a customer makes a purchase, Interactive GEM does not undertake to accept such a purchase unless it does so in writing or otherwise begins to prepare and deliver the purchased product.

4.3. The formal acceptance and confirmation of the purchase includes individual and organizational details and addresses, terms of payment and any additional conditions to the conditions applicable between the parties.

4.4. The confirmation of the purchase can be made by e-mail, in the case of a purchase by telephone, Interactive GEM. however, confirm the details of the order in writing.

4.5. Orders can be placed through the website www.interactivegem.com where customers can pay for products by bank transfer, PayPal or credit card. A fee is charged for PayPal and credit card payments that covers the transaction costs at market value, which are currently 3.5% and 1% respectively. These fees will be changed if necessary. Credit card holders are subject to validation checks and authorization by the credit card issuer. Interactive GEM. reserves the right to charge customer credit / debit cards provided before or after your orders have been shipped. In the case of suspicious / fraudulent transactions that are asserted, the customer agrees that Interactive GEM.

4.6. As soon as you place an order, Interactive GEM. invoice the price, and you agree to pay the price and any applicable delivery charges.

4.7. All prices are if taxes are incurred, including taxes. All fees and charges (including delivery charges) imposed by these terms are inclusive of taxes, if any.


5.1. Interactive GEM. aims to dispatch all orders within 24 working hours of receipt of customer payment, provided that stock is available. The customer has two hours from the first purchase to cancel his order. The order is delivered to the address specified by the customer when creating his profile or when placing the order. Interactive GEM. does not accept PO Box addresses for deliveries. The one from Interactive GEM. specified delivery times are only guidelines and depend on external factors such as traffic conditions, customs clearance and the availability of the carrier. Interactive GEM. will under no circumstances be liable for any loss suffered by the customer due to late delivery.

5.2. The customer confirms that Interactive GEM. has fulfilled its obligation with regard to the delivery of goods as soon as Interactive GEM. has handed the goods over to an independent delivery service with instructions for delivery to the customer, and it is the customer’s responsibility to take out additional insurance against late or non-delivery. If from Interactive GEM. unless otherwise agreed in writing, the customer bears all shipping, import, clearance and other costs.

5.3. Interactive GEM sends all orders with independent delivery services that can require the customer to be present at the delivery address in order to confirm the delivery. If the delivery service is unable to deliver to the customer’s address for any reason, Interactive GEM reserves the right to invoice the customer for the cost of re-delivery, storage of the goods, return to the sender and re-shipment to deliver.


6.1. Interactive GEM accepts consumer returns within 14 calendar days, without giving reasons and without penalties. Interactive GEM should be notified and shall not accept any returns made if the original packaging or the Products have been opened. The cost of returns is covered by the Customer, and Interactive GEM will only credit the cost of the items returned after deducting the shipping cost, regardless of whether this cost was charged to the Customer or not. Any items returned to Interactive GEM that are not in their original, brand-new condition and without the accompanying proof of purchase, shall be returned to the Customer at their own cost and no credit will be issued.

6.2. In the case of authorised returns, the customer can receive a full refund however the cost for shipping costs are not refundable, and return shipping costs are at the Customer’s expense. Any sale items that are returned, the Customer will only receive a refund for what was paid for the item.

6.3. Resellers that have a signed reseller or wholesaler contract with Interactive GEM please refer to the terms and conditions of your agreement.

International Transactions

7.1. International customers must ensure that there are no restrictions on the importation of Interactive GEM products into the respective country of destination and are responsible for organizing customs clearance and paying all taxes and duties. If the customer does not declare the goods in his country of delivery, Interactive GEM reimburses. the amount received only after deduction of the freight costs incurred for the delivery and collection of the goods to and from the destination. It says Interactive GEM. free to have the goods destroyed if the costs for the return were originally transferred to Interactive GEM. exceed the amount paid.

7.2. The company reserves the right to credit or refund the customer in the event that products are not available.
7.3. All risks associated with the products are transferred to the customer as soon as the goods leave Top Tellers’ warehouse. The customer must therefore take out his own insurance to protect the goods in transit and until they are delivered to him.

Accounts arrears

8.1. By placing orders with Interactive GEM, the customer agrees that his credit card on file with Interactive GEM will be charged for the transaction, unless an alternative payment has been agreed. In the event of default on a customer account, the customer agrees to bear all costs that Interactive GEM incurs in collecting payment, including, but not limited to, agent commission, interest on arrears and legal costs, in addition to the cost of the products .

8.2. In the event that a customer has overdue invoices to Interactive GEM. has, Interactive GEM reserves. reserves the right to allocate funds paid for new orders to the old arrears account and to freely decide whether the new orders should be fulfilled or canceled.

Intellectual property

All intellectual property in connection with Seamless1, S1 and Peptame, including but not limited to images, videos, logos, posters, banners and flyers, etc., regardless of whether they are provided as soft or hard copies, remain the sole property Property of Interactive GEM and must be returned to the company upon request. Customers must stop using the Seamless1-, S1- and Peptame names, IPs, logos and images as soon as their cooperation with Interactive GEM has ended and / or at the request of Interactive GEM.


To the extent permitted by law, you agree that we will not be responsible if the information provided on this website is incorrect, complete or current. The material on this website is for general information only and should not be relied on or used as the sole basis of decision-making without consulting primary, more accurate, more complete, or more current sources of information, and should not be viewed as expert information. You trust the content of this website at your own risk.

Use of information from dealers and distributors for advertising purposes

The private information of dealers and distributors is treated in accordance with our privacy policy, which is available on our website. Dealers and sales partners agree that Interactive GEM may use their names, social media posts and statements in the context of advertising for the business activities and activities of Interactive GEM.

Third Party Websites

Any links to third party websites or to social media websites are for convenience and reference only and do not constitute a recommendation or endorsement of content that a user might find on such third party website. All parties agree that Interactive GEM. is not liable for incorrect information resulting from visiting third party websites and that visitors to third party websites via links from Interactive GEM. do so at your own risk.

Professional products

13.1. Most of the products from Interactive GEM, especially the tape hair extensions, nail tip hair extensions, I Tip hair extensions, peptam and keratin treatments, hair colors, tints, peroxide, bleaching powder, Arkitekt are professional products that can only be bought and used by qualified hairdressers allowed to. Interactive GEM. agrees to the use of products from Interactive GEM. outside of their use by qualified hairdressers and assumes no liability for claims by third parties who use the products outside of the purpose described above.

13.2. Any problems from end customers must be reported to the salon, hairdresser or wholesaler who sells the products from Interactive GEM. bought, processed. Top Tellers only supports qualified specialists or authorized wholesalers in troubleshooting problems with products that are directly supplied by Interactive GEM. were bought.

13.3. You agree to not use any part of the service or that of Interactive GEM without our express written consent. reproduce, duplicate, copy, sell, resell or exploit the delivered products, nor the use of the service or access to the service or a contact on the website through which the service is provided.

Training and Cancellations

Interactive GEM offers training for certain types of customers or customers who purchase certain product packages. If the customer cancels a training session more than 24 hours after booking, Interactive GEM is responsible. free to cancel the training session without organizing a replacement. In such cases, customers lose their chance of a free training unit, and Interactive GEM can bill the customer for booking a new training unit. The costs cover the instructor’s fees and travel and accommodation costs, if applicable.

Jurisdiction and Dispute Resolution

The laws of Cyprus govern these terms and conditions and any dispute of any kind that may arise between the parties. Any disputes relating in any way to these terms will be decided only by the Cypriot courts. Each party agrees to the exclusive jurisdiction and venue in these courts. Notwithstanding the foregoing, either party may seek injunctive relief in any state, federal or national court in the competent jurisdiction for actual or alleged infringement of the intellectual property or other property rights of that party, its affiliates or third parties. The United Nations Convention on Contracts for the International Sale of Goods and all local laws.